Fin pricing: $30,000–$45,000/year for a 20-person team
How much does Fin cost?
$30,000–$45,000/year for a 20-person product team
Checked 1 October 2026 · our arithmetic on published units · 20 seats
Fin costs $30,000–$45,000/year for a 20-person team (20 seats), checked 1 October 2026 — our arithmetic on published units.
Fin is $0.99 per outcome on every Intercom plan, but SSO and identity management sit only on Expert, which is the tier a security-reviewed SaaS lands on. Modelling 10 Expert full seats plus about 1,200 outcomes a month ($14,256/yr at the published $0.99) and the $99/mo Pro add-on gives roughly $30,000-$45,000/yr all-in; seat rates are shown only inside Intercom's own pricing calculator. Non-Intercom helpdesk use carries a 50-outcome monthly minimum and no seat cost.
Researched for issue #014 · Thursday, 1 October 2026· no sponsorship, no affiliate links
What does Fin cost for a 20-person team?
$30,000–$45,000/year a year at 20 seats, checked 1 October 2026 — our arithmetic on published units. Fin — Intercom's third-generation support agent answers customer conversations across channels, runs configured procedures and hands off to humans when it cannot resolve. Changes what reaches your backlog: repetitive how-to tickets get resolved before escalation, so bug and gap signals surface cleaner in triage.
Does Fin publish pricing?
Only in units. Fin publishes per-seat or per-unit rates but no org-level figure, so the number above is our own arithmetic on those published units for 20 seats.
The full Fin page — verdict, SSO and data handling, every issue it ran in →
Every tool we have priced, in one table →