Macha pricing: $7,200–$14,400/year for a 20-person team
How much does Macha cost?
$7,200–$14,400/year for a 20-person product team
Checked 12 October 2026 · our arithmetic on published units · 20 seats
Macha costs $7,200–$14,400/year for a 20-person team (20 seats), checked 12 October 2026 — our arithmetic on published units.
A team at B2B SaaS volume does not stay on the $299 entry rung: 1,500 to 3,000 tickets a month is the realistic landing spot at $599 and $1,199 a month, roughly $7,200 to $14,400 a year, about $0.40 per ticket with unlimited seats and setup included.
Researched for issue #019 · Monday, 12 October 2026· no sponsorship, no affiliate links
What does Macha cost for a 20-person team?
$7,200–$14,400/year a year at 20 seats, checked 12 October 2026 — our arithmetic on published units. Macha — Puts an AI agent on chosen ticket categories inside Zendesk, Freshdesk, Gorgias, Front or Intercom, resolving threads end to end using your past tickets and APIs. Clears the repetitive categories off the support queue so escalations that reach your backlog are actual product defects, not password resets.
Does Macha publish pricing?
Only in units. Macha publishes per-seat or per-unit rates but no org-level figure, so the number above is our own arithmetic on those published units for 20 seats.
The full Macha page — verdict, SSO and data handling, every issue it ran in →
Every tool we have priced, in one table →